Privacy Policy

Effective Date:

Welcome to Ncyp Garden Sale Shop (“we,” “our,” or “us”). We are the creators behind your Tiny Worlds and Big Memories, crafting serene ecosystems housed in glass, from our Basic Curved Terrarium to bespoke Wedding Glass Card Boxes. We understand that our discerning clientele—collectors, plant enthusiasts, gift-givers, and event planners—entrust us not only with curating their miniature worlds but also with their personal information. This Privacy Policy outlines how we collect, use, protect, and share your data when you visit plantterrariumsco.com or make a purchase from our shop.

Just as we meticulously select materials for our Brass and Glass Frames and Preserved Plants, we are committed to handling your personal data with the utmost care, transparency, and security. This policy is designed to align with our values of trust, quality, and global community, and to comply with applicable privacy regulations.

1. Information We Collect

To provide you with a seamless and secure experience, from selecting a Close Geometric Terrarium to delivering it to your door, we collect the following types of information:

• Personal Identifiers: Name, billing and shipping address, email address, and phone number, which are essential for processing orders for items like our Terrarium Building Kits or LED Grow Light Sets.
• Commercial Information: Records of products purchased (e.g., Plant Terrariums, Natural Driftwood, Photo Frames), and preferences.
• Payment Information: When you make a purchase, our secure payment partners (e.g., Visa, MasterCard, JCB, PayPal) process your payment details. We do not store your full credit card or sensitive financial data on our servers.
• Technical & Device Data: Information about your device, browser, IP address, and how you navigate our website, collected through cookies and similar technologies.
• Communications: Records of your correspondence with our care team if you contact us at [email protected].

2. How We Use Your Information

We use your information solely to cultivate and support your relationship with our shop, ensuring every interaction reflects the heirloom quality we promise.

• To Fulfill Your Order: Processing payments, shipping your Cylinder Terrarium or Moss to your provided address, and sending order confirmations and tracking information.
• To Provide Customer Service: Responding to your inquiries and providing support, ensuring your experience is as serene as our terrariums.
• To Improve Our Website & Offerings: Analyzing site usage to enhance the shopping experience for our international community of enthusiasts.
• For Security & Fraud Prevention: Protecting our website and transactions, a priority as important as the secure packaging of our delicate Glass Cloches.
• For Marketing (with your consent): Sending information about new products like our latest Open Geometric Terrariums or Wedding collections. You may opt-out at any time.

3. Sharing and Disclosure of Information

We treat your data with the same discretion we apply to our handcrafted pieces. We do not sell your personal information. We share it only in these limited circumstances:

• Service Providers: Trusted third parties who perform essential services for us, such as payment processing (PayPal, card networks), shipping carriers (to deliver your Insect Terrariums globally), and website hosting. They are contractually bound to use your data only as we instruct.
• Legal Compliance: If required by law, such as to comply with a subpoena or similar legal process, or to protect the rights and safety of our customers, us, or others.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, your information may be transferred, with notice provided to you.

4. Data Storage and Security

Your data is stored on secure servers, and we implement appropriate technical and organizational measures to protect it, much like we safeguard our delicate Preserved Plants in transit. All transactions are encrypted via secure gateways. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data. We are committed to honoring these rights in a manner consistent with our brand values of simplicity and trust.

• Access & Correction: You can request access to or correction of your personal data we hold.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email.
• Cookie Controls: You can manage your cookie preferences through your browser settings (see Section 6).

To exercise these rights, please contact us using the details in Section 7.

6. Cookies and Tracking Technologies

Our website uses cookies—small data files—to enhance your browsing experience, much like how an LED Grow Light Set nurtures a terrarium. These help us remember your preferences, understand how our site is used (e.g., which products like Mini Planters are most viewed), and personalize content.

You can control cookies through your browser settings. Disabling cookies may limit certain functionalities of our website.

7. Contact Us

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with a revised effective date. We encourage you to review this page occasionally.

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